Privacy Policy

Black Pearl Mykonos (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit blackpearlmykonos.com or book our luxury transfer services in Mykonos, Greece.

This policy is provided in accordance with the EU General Data Protection Regulation (GDPR) and the Greek data protection framework (Law 4624/2019).

1. Data Controller

The data controller responsible for your personal data is:

• Black Pearl Mykonos
• Mykonos Island, 84600, Greece
• Email: info@blackpearlmykonos.com
• Phone: +30 697 461 3585

2. Information We Collect

We may collect the following categories of personal data:

• Booking details: name, email, phone number, travel date, flight or ferry number, pick-up and drop-off locations, number of passengers, and any special requirements.
• Communications: messages you send us via the contact form, email, phone, or WhatsApp.
• Technical data: IP address, browser type, device information, pages visited, and referring URL, collected automatically through cookies and similar technologies.

3. How We Use Your Data

We process your personal data for the following purposes:

• To process and confirm your transfer bookings.
• To communicate with you about your booking, send confirmation emails, and respond to enquiries.
• To provide customer support before, during, and after your trip.
• To improve our website, services, and customer experience.
• To comply with legal, accounting, and tax obligations under Greek and EU law.

4. Legal Basis for Processing

We rely on the following legal bases under Article 6 of the GDPR:

• Contract: processing necessary to fulfil your transfer booking.
• Consent: for non-essential cookies and marketing communications.
• Legal obligation: for invoicing, tax, and record-keeping requirements.
• Legitimate interest: for improving our services and securing our website.

5. Sharing Your Data

We do not sell your personal data. We may share it only with:

• Our chauffeurs and dispatch staff, strictly as required to carry out your transfer.
• Trusted service providers (e.g., email delivery, hosting, analytics) acting on our behalf under data-processing agreements.
• Public authorities when required by law or to protect our legal rights.

6. Data Retention

We retain booking and communication records for as long as necessary to provide our services and to comply with legal, accounting, and tax obligations (typically up to 10 years for financial records). Technical and analytics data are retained for a shorter period in line with industry standards.

7. Cookies

Our website uses cookies and similar technologies to ensure the site works correctly and to understand how visitors use it. You can accept or decline non-essential cookies via the cookie banner displayed on your first visit. You can change your browser settings at any time to manage or delete cookies.

8. International Transfers

Some of our service providers may process your data outside the European Economic Area. When this is the case, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.

9. Your Rights

Under the GDPR, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability and to withdraw consent at any time. To exercise any of these rights, please contact us at info@blackpearlmykonos.com.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

10. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@blackpearlmykonos.com or call +30 697 461 3585.